FAQ

Frequently Asked Questions

Here is a selection of frequently asked questions, this will be continually updated.

 

Do You Offer A Warranty or Guarantee?

Absolutely – to both questions. We are proud of our product and back our claims up all the way. We want you to be safe and secure in the knowledge that you are getting a top quality product.  All units are covered by a 12 month warranty on product faults.  Please contact us 01298 872233 if you have a fault.

 

What Is The TV Shield?

The TV Shield is the foremost product in outdoor and indoor television protection. It is weather-resistant. It will keep your tv free from dust, dirt, and other adverse paraphernalia, and can be used as often as you need – there are no limitations. You also have complete peace-of-mind in knowing that it is safe, secure, damage and snatch-proof.

 

What Is The Display Shield?

The Display Shield is similar to the TV Shield however for the screen.  The Display Shield screen is secured with a security screw system and is designed to stay closed although can be removed if access to the equipment is required. In addition the Display Shield comes with a pre-fitted fan, ideal for warmer environments.

 

Do I Really Need This?

If you are in the situation where you think you could benefit from this, then the chances are you probably will. Perhaps you have an outdoor environment where taking your existing television down because of a hint of rain threatens is impractical; or maybe you have an indoor location where the nature of the environment means there is a potential risk. For example, at the swimming pool, the bowling alley, or maybe even down at the yacht club (think of all those bugs and mosquitos on a humid summer evening).

 

We all know that electrical equipment and moisture-laden environments do not mix, and any usage of such an item in an unprotected setting puts it at risk; prolonged usage and you are increasing the danger that your expensive television is ruined.

 

Even if the environment is not as harsh, there is still the threat of theft - sadly, now more than ever; again, the TV Shield or Display Shield helps to minimise this risk.

 

The simple answer to your question over whether you could benefit, is yes. Get the TV Shield or Display Shield today, and let all your worries be a distant memory.

 

What Are The Benefits?

In addition to those listed above (the durability, the warranty, the guarantee, the security, and so much more) the simple answer is peace-of-mind. If you’re thinking of getting that 42” plasma screen TV for the beer garden, but are worried that the warranty will void if it’s placed outside, think again. It is no more in the elements than you are when you are sitting inside your house, gazing out of the window at the rain pelting down; pure peace-of-mind.

 

What are they made of?

After extensive research and tests on dozens of metals, synthetic wood, coated wood, fibreglass and many plastics, we finally came up with the solution to our problems: for the housing, a product called High Molecular Weight Polyethylene (HMWPE); for the transparent front cover, a ¼” thick polycarbonate called LEXAN. The former provides flexibility, resilience, scratch and UV resistance (plus others); in addition to the above, the latter is also bulletproof (literally).

 

Both items are manufactured at our award-winning facility in the USA, and, in case we didn’t mention it before, all product materials are water and UV resistant.

 

You Mention Waterproof and Water-resistant, which is it?

We mean water-resistant. Sadly, no outdoor TV cover or outdoor TV enclosure is 100% waterproof. We have run extensive tests on the shield (including that on the weather-resistant page), but true waterproof means the object needs to be okay when submerged.

 

If it’s not totally immersed, then it’s no problem.

 

Does TV Shield or Display Shield offer 360º Protection?

Yes they do. The TV Shield & Display Shield are a complete unit and fully encloses your TV or digital display. The television itself is mounted inside the [outdoor] enclosure and the effective seals around the cover, the hinges and the cable through-hole prevent moisture ingress.

 

Is the TV Cover Easy to Clean, and if so, How Do I Clean It?

Both the TV Shield & Display Shield are easy to clean. You can use a mild soap and water solution for the actual housing itself, but we recommend only using approved cleaning products for the transparent screen. Using anything else may impair the viewing pleasure of you or your friends. Visit our accessory section to purchase the cleaning kit.

 

How Does the TV Shield & Display Shield Actually Protect My Television?

The entire enclosure has been designed and engineered to be water-resistant. In addition, it has also been designed and engineered to be durable, flexible, versatile, resilient and secure.

 

Water resistant seals ensure that any through-holes or parts that come into contact with a moving part are sealed and waterproof. The secure weather-resistant locks and the security rivets ensure the device cannot be tampered with; these extra barriers will certainly test the mettle of any opportune or determined thief; thereby further securing your investment.

 

Naturally, we cannot guarantee against theft. Given enough time and resources, anything can be stolen, but the built-in security measures will make a thief think twice before attempting it. You must still take all necessary steps to protect and secure your personal and business property and because of this, we cannot make any implied or express warranties.

 

What Types of Wall Mounts is the TV Shield & Dispaly Shield Compatible With?

The TV Shield™ & Display Shield™ can be used with any "standard" VESA mounting system up to a maximum of 400 x 400. The Shield is manufactured with a pre-marked template where you drill-out the back of the unit to fit your specific [universal] mount and your system; we call this template the ‘divit’ system. The divit system is patent-pending and allows modifications of the Shield so it is compatible with VESA mounts and can therefore be classed as ‘universal’.

 

Can The TV Shield & the Display Shield be Used in the Open and Closed Positions?

Yes and no. For the TV Shield it offers unparalleled viewing in the open or closed positions but should you want to view it ‘open’, then there is a prop-up function which allows this. The Display Shield, however, is designed to stay closed making it more secure.

 

Is It Important to Measure My Television? Or Digital Display?

Oh yes, please do; simply for your own peace-of-mind and sanity. Have you ever bought something and then been unsure whether it’s going to work because you never measured up before-hand? Measure your TV or display first and then you will know. We would recommend everyone does this if there is even the slightest doubt in your mind about whether your TV will fit or not.

 

Here are the specifics for the TV Shield & Display Shield

 

Small Unit: 19” - 26" tv (up to a 30" LED with prior measuring)

Small unit inside dimensions are (width x height x depth): 27.0” x 18.5” x 5.5”

Small unit outside dimensions are (w x h x d): 31.625" x 23.25" x 6.06"

Small unit weight: 15 lbs (6.82 kg)

 

Medium Unit: 30” - 42" tv (up to a 47" LED with prior measuring)

Medium unit inside dimensions are (w x h x d): 43.6" x 26.2" x 7.0"

Medium unit outside dimensions are (w x h x d): 48.8" x 31.3" x 7.5"

Medium unit weight: 29 lbs (13.2 kg)

 

Large Unit 50" - 60" tv (measure your tv dimensions to verify it will fit)

Large unit inside dimensions are (w x h x d): 55.25" x 34.75" 6"

Large unit outside dimensions are (w x h x d): 59.75" x 39.5" x 7"

Large unit weight: 26.3kg

 

How Do I Order?

Please visit our secure, user-friendly online store and then complete the required ordering and payment information. All our online transactions use 128-bit encryption and are secure.

 

Alternatively you can also call us on: 01298 872233. We will be happy to take your order over the phone or answer any questions you may have.

 

How Quick Will Delivery Be?

 

Stock is typically available and can usually be delivered within 1-2 working days.

 

Where can the TV Shield and Display Shield be installed?

 

Both units can be installed indoors or outdoors, anywhere where your television or digital display requires protection from damage, the weather, theft or tampering.

 

I heard glare can be an issue?

Sadly we can’t defy the laws of physics, however here are few tips/advice to help reduce glare.

·         Don’t install your shield in direct sunlight

·         Where possible reduce the surrounding ambient light. i.e white walls increase the light

·         You may wish to consider a canopy over the shield.

 

Do I need the accessories?

We recommend at the very least you purchase the Moisture Gel Case and the Cleaning Kit.  The Energy film helps minimise the heat build-up within the shield by blocking some of the heat rays from the sun. Dependant on the environment you may need to consider either the fan or heater. Please visit our accessory section for more details or contact us, we’d be happy to offer you advice.

 

Can it be recessed?

Yes, both the TV Shield and Display Shield can be recessed.  There is a small lip around the edge which sits perfectly in front of the wall and can be drilled. Please be aware we don’t supply any fixings for recessing but you can purchase these from any hardware store. The other thing to bear in mind is air circulation, if recessing you need to build in an air supply to keep the air circulated.

 

What is the operating temperature of the units?

The operating temperature of the enclosure itself is around -45° C and up to 107° C. It really comes down to the operating temperature of the TV or monitor you are using. In our research most TV manufacturers recommend an operating temperature of no lower than 0° C and up to 65° to 76° C.

 

Do you offer trade discounts?

We do. Please contact us on 01298 872233 to discuss your requirements.

 

Can you make larger sizes?

The TV Shield and Display Shield models currently fit up to a maximum screen size of 60”.  We can however make bespoke steel enclosures to your specific requirements. Please contact us if you are interested.

 

 
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